Effective Date: September 14, 2026
Store: MartWala
Tagline: Shopping Ka Smart Tareeqa
Contact: support.harcheezmart@gmail.com | 03137640115

Overview

At MartWala, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• The item is in its original packaging with all tags, accessories, and components intact
• You have proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, washed, or damaged by the customer
• Beauty, skincare, and personal hygiene products (for health and safety reasons)
• Undergarments and innerwear
• Perishable or consumable goods
• Sale or clearance items (marked as final sale)
• Items returned without original packaging

How to Request a Return

• Contact us at support.harcheezmart@gmail.com or call/WhatsApp 03137640115 within 7 days of delivery
• Provide your order number, item(s) to be returned, and reason for return
• Our team will review your request and respond within 1–2 business days
• Once approved, you will receive return instructions

⚠️ Please do not send items back without prior approval. Unapproved returns will not be accepted.

Refund Process

Once your returned item is received and inspected:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued via the original payment method (bank transfer, EasyPaisa, JazzCash, or COD credit) depending on how the order was placed

For Cash on Delivery (COD) orders, refunds will be made via EasyPaisa or JazzCash. Please provide your account number when requesting a refund.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you received a wrong or damaged product:

• Contact us within 48 hours of delivery with photos of the issue
• We will arrange a free exchange or full refund at our discretion

Return Shipping

• If the return is due to a defective or incorrect item, MartWala will cover the return shipping cost
• For all other returns, the customer is responsible for return courier charges
• We recommend using a tracked courier service (TCS, Leopards, M&P, etc.). We are not responsible for items lost in return transit

Damaged or Lost Orders

If your order arrives damaged in transit or is lost by the courier, please contact us immediately with your order details and photos (if applicable). We will coordinate with the courier and resolve the issue as quickly as possible.

Contact Us

For any questions about your return or refund, reach out to us:

Email: support.harcheezmart@gmail.com
Phone/WhatsApp: 03137640115

MartWala, Shopping Ka Smart Tareeqa