Mix and Match
Shipping policy
Effective Date: September 14, 2026 Store: MartWala Contact: support.harcheezmart@gmail.com | 03137640115
MartWala — Shopping Ka Smart Tareeqa
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed the next business day
- You will receive an order confirmation email/SMS once your order is placed and a dispatch notification once it ships
Shipping Coverage
We currently ship across Pakistan, including major cities and remote areas.
- Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, etc.)
- Other Cities & Towns
- Remote Areas (delivery times may vary)
🌍 International shipping is not available at this time.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|---|
| Major Cities | 2–4 business days |
| Other Cities | 3–5 business days |
| Remote/Rural Areas | 5–7 business days |
Delivery times are estimates and may be affected by courier delays, weather conditions, or peak seasons (Eid, etc.).
Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Below PKR 2,000 | PKR 200–250 (flat rate) |
| PKR 2,000 and above | Free Shipping |
Shipping charges may vary slightly depending on the destination and courier partner.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan. COD orders may take an additional 1 business day for verification before dispatch.
Please ensure someone is available at the delivery address to receive and pay for the order.
Our Courier Partners
We work with trusted courier services including:
- TCS
- Leopards Courier
- M&P (Movex & Pickups)
- Trax
The courier is selected based on your location and availability.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or email. You can track your order directly on the courier's website or contact us for assistance.
Returns & Refunds
We offer a 7-day return policy from the date of delivery. For full details, please refer to our [Return & Refund Policy].
Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability of the recipient:
- The courier will attempt delivery up to 2 times
- After failed attempts, the order will be returned to us
- A re-delivery fee may apply for reshipping
Please ensure your delivery address and contact number are accurate at checkout.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, contact us within 48 hours of the expected delivery date:
📧 Email: support.harcheezmart@gmail.com 📞 Phone/WhatsApp: 03137640115
We will investigate with the courier and resolve the issue promptly.
Contact Us
📧 Email: support.harcheezmart@gmail.com 📞 Phone/WhatsApp: 03137640115